Frequently Asked Questions
Where is my order?
After you receive a shipping confirmation email please allow 5 working days for UK delivery addresses and 15 working days for non-UK delivery addresses.
Additionally please check your address is correct on your order or shipping confirmation email - if your address is correct please allow additional time for delivery. If your address is incorrect please contact us at hello@kimberleyelizabeth.co.uk including your name, order number and additional info. Please note: If address is entered incorrectly at checkout and your order is returned to us you are responsible for additional shipping costs.
How fast are orders processed?
I make all jewellery items to order which means that I need a little extra time to make your order. All orders will be made within 5/7 working days but please do get in touch if you would like your jewellery by a certain date and I will let you know if it’s possible.
How long does shipping take?
Royal Mail Standard 2nd Class and will take 2-3* working days to arrive, please note the individual item dispatch times may vary.
ROYAL MAIL TRACKED 24 - £3.50
This service aims to deliver parcels within 1-2* working days. Proof of delivery is standard with this service and you can track your item online using Royal Mail's Track & Trace service.
ROYAL MAIL SPECIAL DELIVERY GUARANTEED BY 1PM® - £7.35
This service aims to deliver the next working day from the date of dispatch. Proof of delivery is standard with this service and you can track your item online using Royal Mail's Track & Trace service.
*Please note that delays can sometimes happen and delivery times are Royal Mail estimates ONLY and are NOT guaranteed. Unfortunately, this is out of our control. To ensure delivery by a specific date, and to track your order, please upgrade your shipping.